Talk to a person who runs the platform
Support tickets are answered around the clock by our own engineers. Sales and billing keep office hours. Whichever you need, the routes are below.
Technical support
Existing customers get the fastest response by raising a ticket from the client portal — it arrives with your account and server already identified.
Open the client portalAvailable 24 hours a day, 7 days a week
Sales and general enquiries
Questions about plans, migrations, or anything before you buy. We reply within one working day.
[email protected]Sunday – Thursday, 10:00 – 18:00 (GMT+6)
Billing and refunds
Invoices, payment problems, cancellations, and refund requests. Please email from the address registered on your account.
[email protected]Sunday – Thursday, 10:00 – 18:00 (GMT+6)
Phone
For sales and billing. Technical issues are better raised as a ticket, so the engineer picking it up has your logs in front of them.
+880 1817 394 826Sunday – Thursday, 10:00 – 18:00 (GMT+6)
Where to find us
Our registered address, as recorded on our trade licence.
Level 5, Navana HR Tower 1
205, 1 Bir Uttam Mir Shawkat Sarak
Dhaka
Bangladesh
Trade Licence No. TRAD/DNCC/020903/2024
Full registration details are on our About Us page. Before contacting us about a charge or a cancellation, it is worth reading the Return and Refund Policy — it covers most billing questions.