Terms and Conditions

These Terms and Conditions are an agreement between you and WEBX (“WebX”, “we”, “us”), a company registered in Bangladesh and trading as WebX. They govern your access to this website and your use of our hosting, domain, cloud, and related services.

By creating an account, placing an order, or using any WebX service, you confirm that you have read and accepted these terms, our Privacy Policy, and our Return and Refund Policy. If you do not accept them, please do not use the services.

• Services — shared hosting, WordPress hosting, cloud hosting, VPS servers, domain registration, and anything else we supply under an active order.
• Account — the client portal login through which you order, manage, and pay for Services.
• Content — any data, code, media, or material you upload to, store on, or serve from the Services.
• Term — the billing period you selected for a Service, whether monthly, annual, or otherwise.

You must be at least 18 years old, or the age of majority where you live, to open an account. If you are ordering for an organisation, you confirm you are authorised to bind it to these terms.

The information on your account must be accurate and kept current — particularly your email address, since it is where renewal notices, invoices, and security alerts are sent. You are responsible for keeping your credentials confidential and for everything done through your account. Tell us immediately if you suspect unauthorised access.

We provide the Services described on your order and on the relevant product page, using commercially reasonable skill and care. Plan allowances — storage, traffic, sites, vCPU, and memory — are those published for your plan at the time of your order.

Resources described as “unlimited” or “unmetered” are subject to fair use. They are sized for normal website workloads and may be restricted where consumption is disproportionate, affects other customers on shared infrastructure, or is used for purposes outside normal website hosting — for example bulk file distribution or backups of unrelated systems. We will contact you before restricting anything, except where an immediate response is needed to protect the platform.

We may change, improve, or discontinue parts of a Service. Where a change materially reduces what you receive, we will give you reasonable notice and you may cancel under the Return and Refund Policy.

When you register or transfer a domain through us, we act as your agent with the relevant registrar and registry. Your registration is additionally subject to the registry’s own rules and, for generic top-level domains, to ICANN policies — including the Registrant Rights and Responsibilities and the Uniform Domain-Name Dispute-Resolution Policy.

• A registration is only complete once the registry confirms it. Availability shown during a search is indicative and can change before checkout.
• You must keep your registrant contact details accurate. Registries can suspend a domain with invalid contact data.
• Domains renew at the price current at renewal, not the promotional price of the first term.
• Domain fees are non-refundable once the registration is accepted, as set out in the Return and Refund Policy.

Fees are those shown at checkout for your plan and Term. Unless stated otherwise, prices exclude VAT and any other tax or duty, which is added where applicable.

Payment

Payment is due in advance for each Term. Card and mobile financial services payments are processed by our payment gateway partner; we do not receive or store your full card details. See the Privacy Policy for how payment data is handled.

Renewals

Services renew automatically at the end of each Term at the then-current renewal price, so your site does not go offline unexpectedly. We send a renewal notice before each charge. To stop a renewal, cancel from the client portal at least 3 days before the renewal date.

Late or failed payment

If a payment fails we will retry and notify you. Services unpaid after the due date may be suspended, and data on a suspended account may be deleted after 30 days of continued non-payment. Restoring a suspended account may attract a reactivation fee.

You are responsible for your Content and for how your services are used. You must not use the Services to host, transmit, or link to:

• Anything unlawful under the laws of Bangladesh or of the jurisdiction the content is directed at.
• Material that infringes copyright, trademarks, or other intellectual property rights.
• Malware, phishing pages, or infrastructure for credential theft or fraud.
• Unsolicited bulk email, or any mailing list built without recorded consent.
• Content that sexually exploits minors, incites violence, or harasses a person or group.
• Cryptocurrency mining, public proxies or VPN exit nodes, torrent trackers, or stress-testing tools, on shared plans.

You must not attempt to gain unauthorised access to any part of the platform, interfere with its operation, or circumvent plan limits.

We investigate reports of abuse. Where we can, we contact you first and give you a chance to fix the problem. Where content is plainly illegal, actively harming others, or compromising the platform, we may remove it or suspend the service immediately and tell you afterwards.

Your Content remains yours. You grant us only the licence needed to host, transmit, back up, and display it in order to run the Services.

We take backups at the frequency published for your plan and can restore from them, but backups are a disaster-recovery measure for the platform, not a substitute for your own. Please keep independent copies of anything you cannot afford to lose. We are not liable for loss of Content where you have no independent backup, except to the extent the loss was caused by our negligence.

We target the uptime published for your plan, measured monthly and excluding scheduled maintenance, which we announce in advance and schedule outside peak hours wherever possible.

Uptime commitments exclude time lost to causes outside our control: your own code or configuration, third-party services you have connected, DNS changes you make, denial-of-service attacks, and force majeure events. Service credits for a missed commitment are the remedy described in the Return and Refund Policy.

Technical support is available 24 hours a day, 7 days a week through the client portal and at [email protected].

We may suspend or terminate a Service where:

• Fees remain unpaid after the due date and our reminders.
• You materially breach these terms, including the acceptable use section, and do not remedy it after notice.
• Continuing to run the Service would expose us or other customers to legal risk or security risk.
• We are required to do so by law or by a competent authority.

You may terminate at any time from the client portal. Termination does not by itself create a right to a refund — refunds are governed by the Return and Refund Policy.

After termination you have 30 days to request an export of your data, after which it is deleted from live systems, and subsequently from backups as those rotate.

We provide the Services with reasonable skill and care. Beyond that, and to the extent the law allows, the Services are provided “as is” without further warranty of any kind, including warranties of merchantability or fitness for a particular purpose.

To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss of data where you have not kept an independent backup.

Our total liability to you in connection with the Services, in any twelve-month period, is limited to the total fees you paid us for the affected Service in that period.

Nothing in these terms excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded.

You agree to indemnify us against claims, damages, and reasonable costs arising from your Content, from your use of the Services in breach of these terms, or from your infringement of a third party’s rights.

The WebX name, logo, website, documentation, and platform software are owned by us or licensed to us. These terms grant you a right to use the Services; they do not transfer any ownership in them, and you may not copy, resell, or reverse-engineer the platform except where the law expressly permits it.

We may update these terms as our services, or the law, change. The “last updated” date at the top of this page always reflects the current version. Where a change materially affects your rights, we will notify account holders by email before it takes effect. Continuing to use the Services after that date means you accept the updated terms.

These terms are governed by the laws of Bangladesh, and you and we submit to the exclusive jurisdiction of the courts of Dhaka, Bangladesh.

Questions about these terms:

• Email: [email protected]
• Phone: +880 1817 394 826
• Registered address: Level 5, Navana HR Tower 1, 205, 1 Bir Uttam Mir Shawkat Sarak, Dhaka, Bangladesh