Help, whenever you need it
Reach us however's easiest — a ticket, email, or phone. Technical support runs 24 hours a day, 7 days a week.
Client portal ticket
The fastest way to reach us if you're already a customer — a ticket arrives with your account and services already identified.
Open a ticket24 hours a day, 7 days a week
For anything that doesn't need a live conversation.
[email protected]24 hours a day, 7 days a week
Phone
Talk to someone directly during office hours.
+880 1817 394 826Sunday – Thursday, 10:00 – 18:00 (GMT+6)
What to include in a ticket
The more of this you give us up front, the fewer questions we need to ask back.
- Your domain name or the service affected
- The invoice number, if it's a billing question
- A screenshot or the exact error message you're seeing
- What you already tried, so we don't ask you to repeat it
Frequently asked questions
The questions people ask us most about getting help.
Still stuck? Our engineers answer in under 15 minutes, day or night.
Talk to a humanLog in to the client portal and start a new ticket — it's linked to your account, so we can see your services and invoices without you having to explain your setup first. Available 24 hours a day, 7 days a week.
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