Uptime SLA
Our uptime commitment, measured monthly, with an automatic credit if we fall short.
Last updated
01Our commitment
We publish an uptime commitment for every hosting, cloud, and VPS plan, measured the way described below. This page is the full policy behind the summary you'll see on our homepage and product pages.
02How uptime is measured
Network and server availability, measured per calendar month from our external monitoring.
Scheduled maintenance is announced in advance wherever practical and does not count against the commitment.
03Service credits
Automatic credit
If we fall short of our published commitment in a calendar month, the credit is applied to your next invoice automatically — you do not have to open a ticket to claim it.
Credits are calculated on the affected month's hosting fee and applied as account credit rather than returned as cash — see our Return and Refund Policy for how refunds work more generally.
04Questions about this policy
For the hardware and network behind this commitment, see our Infrastructure page. For anything else, our Support page lists every way to reach us, or email [email protected].