How to set up your WebX email in Gmail or Outlook

Whichever app you're setting up, you'll be asked for these at some point. Have them ready before you start.

• Incoming mail server (IMAP) — details coming soon. Check with support for the exact values to use.
• IMAP port — details coming soon. Check with support for the exact values to use.
• Outgoing mail server (SMTP) — details coming soon. Check with support for the exact values to use.
• SMTP port — details coming soon. Check with support for the exact values to use.
• Username: your full email address. Password: your mailbox password, set from the client portal or your control panel.

The Gmail app on Android and iOS can add your WebX mailbox as a full account, with mail arriving and sending directly through it.

• Open the Gmail app, tap your profile picture, then "Add another account".
• Choose "Other" (sometimes shown as a generic mail icon rather than a named provider).
• Enter your full WebX email address, then your password when asked.
• When prompted for incoming and outgoing server details, enter the IMAP and SMTP settings above.

On gmail.com in a browser, adding another mailbox for reading works over POP3 rather than IMAP, which only syncs mail one-way and doesn't mirror folders the way IMAP does. If you want a full, two-way synced inbox from a browser, Outlook on the web or the desktop Outlook app (below) is the better fit.

Outlook — desktop and mobile — supports adding your mailbox as a proper IMAP account, which keeps folders and read/unread status in sync in both directions.

• Open Outlook and go to File → Add Account (in the mobile app: Settings → Add Mail Account).
• Enter your WebX email address and choose "Advanced options", then "Let me set up my account manually".
• Select IMAP as the account type.
• Enter the incoming (IMAP) and outgoing (SMTP) server settings above, along with your email address as the username and your mailbox password.
• Finish the setup — Outlook will test the connection and start syncing your mail.

The most common cause is a mistyped password or username — the username is your full email address, not just the part before the @. If the connection still fails after checking both, open a ticket from the client portal with the exact error message and we'll take a look.

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