How to point your domain to WebX

There are two ways to point a domain at WebX, and they do different amounts of work for you.

• Nameservers hand over the domain's entire DNS to WebX — we manage every record (A, MX, TXT, and so on) from your account. This is the simpler option if WebX is hosting everything: your site, your email, and your DNS.
• An A record just points the domain's root (or a subdomain) at WebX's IP address, while DNS itself stays managed wherever it already is. Use this if you want to keep managing DNS somewhere else — for example, if your email runs through a separate provider.

If you're not sure which you need: if WebX is also going to handle your email, use nameservers. If you only want WebX to serve the website itself, use an A record.

This is the more common route, and the one we recommend if you don't have a reason to keep DNS elsewhere.

• Log in to whichever registrar the domain is registered with (this might be WebX already, or wherever you originally bought it).
• Find the domain's nameserver or DNS settings — registrars usually call this "Nameservers", "DNS Management", or "Name Server Management".
• Replace the existing nameservers with WebX's.
• Save the change. No further action is needed on our side — once the service is provisioned in your account, we'll answer for the domain automatically.

If you'd rather keep DNS where it is and just point the domain (or a subdomain) at your WebX service:

• Find your service's IP address from the service detail page in the client portal.
• In your existing DNS provider, edit (or create) an A record for the domain or subdomain you want to use, and set its value to that IP address.
• If your email is hosted elsewhere, leave your MX records untouched — an A record change only affects where the web traffic for that hostname goes.

Most domains resolve worldwide within a few minutes of the change. In rare cases, depending on your visitors' network providers, full DNS propagation can take up to 24 hours — this is a property of how DNS caching works everywhere, not something specific to WebX.

You can check whether a domain has started resolving to WebX from the service detail page in the client portal, or with any public DNS lookup tool.

Don't have a WebX hosting plan to point it at yet? Compare our plans.